Return Policy
If for some reason you need to return or exchange your items, you may do so within 30 days of the order shipment date. The process is simple:
- Download a Return Form and indicate why the item is being returned or exchanged. The item must be unwashed and unworn in order to receive a refund or store credit, as long as the purchased product was not noted as a clearance item. All orders of clearance merchandise are final – no returns or exchanges will be accepted.
- Include the formwith the item you are returning or exchanging.
- If you would like a new item:
You will be responsible for all shipping costs of non-defective merchandise. Exchanges will require a $6 shipping/restocking fee for non-defective merchandise. There is a section on the Return Form where you can indicate your payment preference.- If you would like a credit:
When your return is received, you will be issued a refund to your credit card or an email gift certificate (store credit) for the merchandise only. The cost of shipping will not be refunded. - Include the formwith the item you are returning or exchanging.
If a mistake was made:
If we made a mistake and sent you the wrong item, or if the item is damaged, please email us at returns@cardinalfitness.com within 72 hours of receiving your order. Our customer service reps will be ready to assist you and will give you a Return Merchandise Authorization number. You will need to include that number on the Return Form. We will refund your purchase as long as the returned item is in its original condition (unworn and unwashed).
If you have any other questions please email us at customercare@cardinalfitness.com.
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